ARE YOUR STAFF TRAINED AND SUPERVISED OR MONITORED FOR QUALITY ASSURANCE?
My goodness me, yes! We insist upon very high organisational standards. Every new PoshPolisher is given one month’s training and guidance in how to care for your home to your specifications. And to ensure that everything is fine and dandy, regular home care quality checks are carried out to make sure that our standards are always being met.
“We very much appreciate the service Posh Polish provides and are very happy with the quality of the service. We originally selected Posh Polish as a provider based on the attention of care to detail, which we feel Posh Polish has continued to provide. We also appreciate how Posh Polish has responded to our special requests over time. Please convey my thanks to the Posh Polish team for the service they provide in keeping our home a pleasant place to be.“
HOW SECURE IS THE SERVICE YOU OFFER?
We take security awfully seriously. All employees are asked to provide an Australian National Police Check along with two work and character references. If there is any suspicion about their character or past behaviour, they will not be employed.
DO WE HAVE TO PROVIDE INSURANCE COVER FOR YOUR STAFF?
Oh, most definitely not. We provide complete Public Liability Insurance cover up to a limit of $10,000,000 for damage to Property and/or Personal Injury. We also have full insurance to protect our staff under our WorkCover Queensland policy.
“We are very pleased with Posh Polish or more particularly with Robert and Vicki. Robert and Vicki are prompt, considerate, kind, flexible and lovely people.”
HOW DO YOU EXPECT TO ENTER OUR HOUSE AND CARRY OUT YOUR SERVICE?
We understand what an awfully big decision it can be to give someone access to your precious home. We will discuss with you how you would like to arrange for access to your property and, rest assured, respect for your home is paramount at all times. For added security, we also ensure that our staff lock the door after their entry, giving you and them added peace of mind.
HOW CAN I PAY FOR YOUR SERVICES?
Isn’t it bothersome to have to search for cash when all you want to do is get to work, drop the kids at school, or stay in bed? With PoshPolish you don’t need to worry about having cash on hand, instead we will send you a Tax Invoice via email each week prior to your service and ask you to deposit the money straight into our business account via electronic funds transfer. If you don’t have online banking, then you can simply send a cheque in advance to our address under the Contact Us page.
DO YOU BRING YOUR OWN HOME CARE PRODUCTS?
We don’t bring our own products, but it is our policy that you purchase your own Posh Pack. Please read about the Pack at Posh Products. These products are fabulous for you and the environment – simply the only way to go.
WHAT IS THE CANCELLATION POLICY?
Holidays are jolly good aren’t they? But to ensure you aren’t charged for something you don’t need, we’d encourage all customers to advise us of any planned holidays or breaks in the coming months.
HOW MUCH DO YOU CHARGE?
Just as you don’t have a ‘standard’ home, we don’t have a ‘standard’ hourly rate. Everyone’s home, needs, standards and desires are different, so we prefer to visit you, find out what you want and then give you a service quote. Rest assured though, we pride ourselves on competitive prices so it won’t cost you the family jewels!